BIPI's biggest project of late has been helping Montgomery Associates move their office to a new location. And what a project it has been.
Part of what BIPI does – or, at least, attempts to do – is help make it a bit easier to use all of the cool technology that's out there (making your e-mails pretty, making your website a little easier to navigate, helping you set up a blog, making your office wireless). We make it easier by meeting you where you are - whether you're just tech-savvy enough to get yourself into trouble or all you know is that you want something better than what you've got but no idea how to get there.
Today's lesson comes in the form of an experience this morning – specifically, that home networking doesn't need to be hard, or complicated, or frustrating for the end-user (that'd be the guy or gal who just wants their internet to work properly!).
Here's the lesson:
A home network is relatively simple. Now, since wireless is pretty hip, i'm going to talk to you about a wireless network, which is what MAI has. Think of it as a bicycle wheel.
The axle of the wheel is the modem, which translates the information coming and going over the internet line coming into your home, from your ISP (internet service provider). This modem is where it all starts – it's how you connect to the rest of the world.
In order to be wireless, you will need a router, which is like the hub of the wheel. That router will send out a signal - the spokes of the wheel.
Your computer is at the tire-end of the spoke, and that is where you want your internet access. In order to get access at that point – your computer – you need to be able to get a signal from the modem to the router, then from the router to your computer.
Lots of elements come into play during this connection, but a good example of a connection problem happened this morning. MAI's recently-moved office is not yet settled, due to a prolonged and bloody battle with local cable/internet/phone provider Comcast. This battle, though still pitched, is currently on hold. As a stop-gap, BIPI set up service with Windstream, whose customer service has led MAI to look into switching to their cable service as well.
A call from MAI this morning, however, had us doubting Windstream's so-far stellar customer service, as Lisa, MAI's president, reported an inability to connect to the internet as well as confusion about the network name. Once BIPI started investigating the problem, however, Windstream's reputation was saved. The problem was – as is common – simple user error.
The modem was not connected to the office router, resulting in no internet connection for anyone on the office network. Once the connection was made, internet access was restored.
The moral of the story? As simple as it seems, check to make sure you're plugged in before you worry about service being down or your computer having a problem. :) Stay tuned for more on 'keep it simple, stupid' home networking facts next week.
For more information about our services, for now, please email us by clicking here.
Onward & Upward,
Danielle Throneberry, CEO
Labels: home office, ISP, modem, router, wireless networking